Which statement best defines an Informal Complaint?

• A. A complaint that a Soldier does not wish to file in writing
• B. A complaint filed in writing and sworn to accuracy
• C. A complaint that requires documentation of actions
• D. A complaint that must be filed with the chain of command

Answer: (A)

Informal complaints are voiced concerns rather than written filings. A Soldier presents the issue verbally, usually to a supervisor or appropriate official, and seeks resolution through informal steps without formal paperwork, sworn statements, or mandatory documentation. The other statements describe formal procedures—written and sworn complaints, required documentation, or filing through the chain of command—which are not characteristics of an informal process. That makes the statement about not wanting to file in writing the best definition.